Customer
satisfaction is very important to us,
in our quality of goods and our service
is our number one priority. We believe
our Returns Policy is fair and open. However,
there are some stipulations we make in
the interests of hygene
In
the unlikely event of your goods arriving
in a damaged or faulty condition as a
result of a manufacturing fault, we will
replace your goods or issue a refund if
you prefer(within 7 days of receipt).
We
cannot accept any returns that are soiled,
worn, damaged or laundered. For hygiene
purposes, we regret we cannot accept any
returns on wigs or make-up, we can replace
damaged packaging on make-up items
If
the goods are merely unwanted, we can
only accept them back in brand new condition
and within 14 calendar days from our shipment
date to you.
For
an exchange or a refund, returns should
be received by us (or requested by you)
within 14 calendar days from the date
your order was shipped and include the
original unopened packaging, we recommend
that you use a registered postal service
to return your item. The Stage Door will
not be held liable for the cost of return
or lost parcels, nor can not deal with
items not returned to us
Please
ensure you
enclose a copy of your original INVOICE,
and a NOTE telling us your requirements,
in the package with your return. If this
is not done - we can't handle your return
!
MOST
IMPORTANT.
If you are returning goods from outside
Europe – please ensure your package
is clearly marked RETURNS. If you do not
do this – there may be UK customs
duties levied on the goods and we cannot
accept delivery. In this event the package
is likely to be returned to you and you
will be liable for the duty.
IMPORTANT
-
If you are returning items from USA via
Fedex, there is a charge levied of 30
UK Pounds (by them - not by us !!). Please
note, if this charge is raised, we will
have to charge it to you. Therefore -we
suggest you use AIRMAIL in preference.
RETURNS
AND EXCHANGES
.
Shipping
charges will be applied to your replacement
order as per normal rates,
However
– if the replacement is a result
of our error – there will be NO shipping
charges applied and we will refund return
post to you in full.
PACKAGES
RETURNED TO US AS NON-DELIVERED
Shipping charges
to re-send will be applied as per normal
rates
RETURNS
FOR REFUND OR CREDIT
The value of the
goods will be refunded in full ,less 20%
handling fee, However, we are unable to
refund either the original outbound shipping
charge or your return shipping costs.
We
will take an individual view however if
the goods are returned as a result of
our error and this is entirely at the
discretion of the Directors.
CANCELLATION
AFTER ORDER HAS BEEN PROCESSED
and goods are ready
for shipment
REFUND
REQUIRED –
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STORE
CREDIT REQUIRED –
Refunds
are made within 7 working days from the
date we receive your return and in the
same method you used for your original
payment.
We
regret we cannot process your exchange/refund
unless these terms are complied with.
PRICE
& DELIVERY
The
price of the Products shall be the price
quoted on the Site.Store prices are normally different!. We reserve the right
to change the price of any goods if an
error has been made.
ORDERS
FROM WITHIN UK and EUROPE
All the prices shown
on our site include UK VAT @ 17.5% - we
are obliged to
include and show this tax for all orders
that are shipped to an address within the
UK or European Union (EU)
The
prices shown in your shopping cart separate
this VAT for your
information. If you are shipping your
order to an address outside of the EU
then the VAT will be deducted from the
order.
Our
VAT Registration number is GB 157 561
253
INTERNATIONAL
ORDERS
(Anywhere outside
The European Union)
The
figures shown in your shopping cart separate
the VAT for your
information.
The
VAT is deducted from the total price when
you select *Country* when you register
your details on the Order Form.
Privacy
Policy
PERSONAL INFORMATION POLICY
We will ask for personal information such
as credit/debit card details, postal address,
email and telephone to enable us to fulfil
orders and inform you of any new developments
and promotions. We will not supply personal
information to third parties , if you do
not wish to receive updates from us please
let us know by email to info@stage-door.co.uk
In
order to avoid errors in deliveries please
ensure that any personal information held
by us is up to date.We will not be responsible
for any loss incurred as a result of incorrect
personal information supplied by you.
Should
you wish to be removed from our database
please notify us by email to
info@stage-door.co.uk.
If
you have any questions/comments about
privacy, you should email us
info@stage-door.co.uk
Delivery
Timescales
If we have the product
in stock, our normal delivery time is 3-5
days for UK and up to a week for Europe,
USA and Rest of World from receipt of order.
However,
if the companys that we buy from has to
make an item especially for you, then
it may take between 1 - 6 weeks before
you receive your order.
Back
Orders
We do try to ensure
that we have good stock availability of
all our products. However, some lines
may sell faster than expected.
If
your item is not in stock, we will back
order for you. You will always be emailed
with the option to cancel your order if
you would rather not wait.
However
we can ship
PART
ORDERS, we
will note this on the invoice enclosed
in the document wallet on the outside
of your package. If you do not want us
to ship part orders please note this in
the order comments field.
We
ship via Royal Mail, once the packages
are in their hands, they are out of ours!
This information may, therefore, help
you ensure you receive your order in good
time.
Most of our packages need a signature
when delivered by your local Postal Service.
If you aren't at home and a signature
is not obtained, the package will be taken
back to your local Postal Depot and either
an attempt will be made to deliver again
on the following working day or a card
will be left. If you don't collect, your
package will be held at your local depot
for a short time, awaiting your instructions,
before being returned to us.If in the
event this happens then the postage has
to be paid again by you
RIGHTS
GRANTED/RIGHTS RESERVED
The Content is for
your personal use only and you may download
the Content onto only one computer hard
drive. You agree not to (and agree not
to assist or facilitate any third party
to) copy, distribute, transmit, reproduce,
publish, commercially exploit or create
derivative works from the Content.
Feedback
and Complaints:
In the event
of you having a complaint or problem with
any aspect of our service or the products
we offer, please telephone us on +44 (161)
480 0735 or email enquiries@stage-door.co.uk.
We take all complaints
extremely seriously and we will try to
rectify any problem quickly and effectively.
Our
customer service line is available between
from 09.00am to 17.30pm Monday to Saturday
We always welcome feedback from our customers
and are continually looking at ways to
improve our service. Please email us:
enquiries@stage-door.co.uk
Vat
number and full address of The Stage Door
needs to be on any mail/ emails and invoices/
bills sent to customers can you see that
this is in order please.
*Once
a customer has commited to payment they
must have an option to cancel at this
point!, after that the customer is commited
to completing their order.
| Address |
Tel
/ FAX / email |
| 16-20
Little Underbank |
Tel:
0161 480 0735 |
| Stockport
Town centre |
Fax:
0161 355 9136 |
| SK1
1JT |
email: sales@stage-door.co.uk |
| |
|
| |
VAT
# - 157561253 |
